Answers to your questions

We've gathered the most common questions our customers ask about our products, ordering process, and services. Find the information you need quickly and easily to enhance your shopping experience with Brown Merchandise.

Frequently asked questions

At Brown Merchandise, we strive for transparency and excellent customer service. Below, you'll find answers to many common inquiries, helping you better understand our offerings and how we operate. If you don't find what you're looking for, please don't hesitate to contact us directly.

Do you make the products yourself?
No, we do not. We are not that talented. We carefully select a variety of high-quality merchandise from trusted suppliers to offer you a diverse collection of products.

How can I pick up my order?
We offer porch pickup for online orders at our Fairview, Alabama location. Please refer to our Shipping & Pickup page for more details on scheduling your pickup.

What are your shipping options?
We offer various shipping options to ensure your merchandise arrives safely and efficiently. You can find detailed information about our shipping methods and rates on our Shipping & Pickup page.

What type of products do you offer?
Brown Merchandise offers a wide variety of products, including rings, necklaces, earrings, bracelets, knives, headsets, and earbuds. Explore our product categories to see our full selection.

What is your return policy?

We want you to be completely satisfied with your purchase. For information on returns and exchanges, please contact us directly.

Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.

What payment methods do you accept?
We accept major credit cards and other secure payment methods. You can see the full list of accepted payment options during the checkout process.

How can I contact customer support?

You can reach our customer support team by email at info@brownmerchandise.com or by phone at 256-862-0410 (Text only). We are here to help with any questions or concerns you may have.

Got more questions?

If you didn't find the answer you were looking for, our friendly team at Brown Merchandise is ready to assist you. We are dedicated to providing excellent service and ensuring you have the best possible experience.